Coast Water Services Board Strategic Plan 2017-2022

Project Overview

Provided consultancy services for the development of the Coast Water Services Board Strategic Plan (2017ΓÇô2022), establishing a comprehensive roadmap to strengthen institutional governance, improve water service delivery, enhance operational efficiency, and align organizational priorities with Kenya's national water sector reforms.

Business Challenge

The organization required a structured strategic planning framework to improve service delivery, strengthen institutional governance, prioritize infrastructure investments, enhance stakeholder engagement, and support sustainable management of regional water resources.

Our Approach

Facilitated a participatory strategic planning process involving departmental consultations, stakeholder workshops, document review, SWOT analysis, stakeholder analysis, environmental assessment, and collaborative development of strategic objectives and implementation priorities.

Solution Delivered

Developed a comprehensive five-year Strategic Plan (2017ΓÇô2022) incorporating strategic themes, institutional objectives, implementation strategies, performance indicators, governance arrangements, monitoring and evaluation mechanisms, and resource mobilization strategies.

Results & Impact

The strategic plan provided the organization with a clear institutional roadmap, strengthened strategic governance, improved coordination of departmental priorities, enhanced accountability, and supported evidence-based planning for improved regional water service delivery.

Key Deliverables

• ✓ Institutional Assessment
• ✓ Departmental Consultations
• ✓ Stakeholder Engagement Workshops
• ✓ SWOT Analysis
• ✓ Stakeholder Analysis
• ✓ Strategic Framework Development
• ✓ Performance Measurement Framework
• ✓ Monitoring and Evaluation Framework
• ✓ Resource Mobilization Strategy
• ✓ Strategic Plan Document

Technologies / Methodologies Used

Lessons Learned

Effective strategic planning within public utility organizations depends on inclusive stakeholder participation, evidence-based prioritization, strong governance structures, and performance monitoring systems that support continuous improvement and sustainable service delivery.